Last Updated: 2 December 2025

Welcome to Qrated Event ("Company", "we", "our", "us"). We are committed to protecting your personal information and ensuring your privacy is respected at all times.

This Privacy Policy explains how we collect, use, store, and protect your information when you use www.qratedevent.com ("Website") or engage with us for event planning and related services.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

When you contact us, submit a form, or request event-related services, you may provide:

Full name
Email address
Mobile number
Event details (date, location, occasion, number of guests, services required)
Budget and preferences
Payment information (processed securely by third-party providers; never stored on our servers)
Feedback, comments, or enquiries

b. Information Collected Automatically

When you browse our Website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent
Referring websites
Cookies and tracking data

This helps us analyse performance and improve your user experience.

c. Information from Third Parties

We may receive information from:

Analytics tools (Google Analytics, Meta Pixel)
CRM and marketing automation platforms (GoHighLevel, AiSensy, Pipedrive)
Payment processors
Advertising partners (Google Ads, Meta Ads)

2. How We Use Your Information

We use the information we collect to:

Respond to enquiries and provide quotes
Plan and organise events
Recommend services, entertainment, décor, staff, A/V and other event-related solutions
Communicate with you via WhatsApp, email, SMS or phone
Improve our Website and marketing performance
Personalise advertising and remarketing campaigns
Send service updates, promotions and relevant notifications
Meet legal, financial or regulatory obligations

We do not sell your information to any third parties.

3. Marketing & Communication

With your consent (or legitimate business interest), we may contact you about:

Event planning services
Entertainment and A/V solutions
Promotions and special offers
New services or updates

You may unsubscribe at any time via the link in our messages or by contacting us directly.

4. Cookies & Tracking Technologies

We use cookies and tracking tools such as:

Google Analytics
Meta Pixel
Facebook/Instagram Ads tracking
WhatsApp click-event tracking

Cookies help us understand user behaviour and improve marketing performance. You may disable cookies in your browser settings, though some website features may be affected.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary for service delivery, including:

a. Event-Related Partners

Decor suppliers
A/V and lighting providers
Entertainment and performance companies
Catering partners
Staff and support teams
Transport services (if requested)

b. Technology & Operations

CRM providers
Email/SMS/WhatsApp messaging tools
Secure payment processors
Web hosting providers
Advertising platforms

c. Legal Requirements

We may disclose information if:

Required by law
Necessary to prevent fraud
Needed to protect our rights or property

We never sell personal data.

6. Data Protection & Security

We use industry-standard security measures to safeguard your personal information, including:

SSL/HTTPS encryption
Secure hosting
Restricted internal access
Encrypted communication tools

While we take every reasonable step to secure your data, no online system is entirely risk-free.

7. Data Retention

We retain personal data only as long as necessary to:

Provide event services
Maintain accurate business records
Meet legal or regulatory requirements

You may request deletion of your data at any time.

8. Your Rights

Where permitted by applicable law, you may request to:

Access your personal information
Correct inaccurate details
Delete your data
Withdraw consent for marketing
Restrict or object to processing

To submit a request, contact us using the details below.

9. Third-Party Links

Our Website may include links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their Privacy Policies before sharing your information.

10. Children's Privacy

We do not knowingly collect information from individuals under 18 years old. If we discover such information, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted here with a new "Last Updated" date. Your continued use of the Website indicates acceptance of the updated policy.

12. Contact Us

For any questions or data requests, please contact us.